100% Money Back Guarantee
It can be a worry buying online, what if it doesn’t fit, is the wrong size or the design isn’t quite what you thought it would be? When you buy from Plums Lingerie you can be assured that if your order isn’t what you expected or doesn’t fit you can choose to receive an exchange or a refund.
To ensure you get your exchange/refund your items need to be
- Returned within 28 days
- Have all the labels still attached
- Be in a saleable condition (i.e. unworn, no marks or stains)
If you are buying silk we advise taking care trying it on as silk can stain easily. Avoid wearing any deodorant or body oils or lotions. We can’t give you a refund or exchange if it is returned with any marks and is not in a saleable condition.
To arrange your exchange you need to login into your account page and complete a returns request. You will receive an email confirming that your request has been approved with further instructions.
Tel: +44(0) 1534 731 302